Returns & Refunds Policy

PLEASE NOTE THIS RETURNS POLICY IS FOR WEBSITE SALES ONLY, THIS DOES NOT EFFECT YOUR STATUTORY RIGHTS. 

Here at Burns Jewellers it is Company Policy for us to accommodate the wishes of our customers and we hope you are happy with every product you purchase from us. 

In the unlikely event you are not completely satisfied, a gift has been wrongly chosen, or is inappropriate, then it is our policy to exchange or refund any goods within a period of 21 days from date of purchase. This is on the proviso that the items are in an unused and undamaged condition.

If your items are faulty or damaged BurnsJewellersgroup.com will cover the return costs. We will require proof and receipt of postage and will debit the cost to your bank account used to purchase your item(s).  However all goods that are returned due to being unwanted or incorrect are the responsibility of the customer and should be sent by registered post.

If you wish to return an item please follows the below steps:

• Contact the Burns Website Department on 0161 8323983 or at productinfo@burnsjewellersgroup.com with your order reference, name, address, phone number, item you wish to return and reason. 
• Package the item safe and securely and place the returns sticker (located on the base of the invoice) to the packaging. If you have misplaced the invoice please return to the below address:

Burns Jewellers Group Returns,

58-61 Royal Exchange Buildings,

Manchester,

M27DA.

• Take the package to the Post Office and return as Special Delivery (please keep proof of purchase for your record in case the item is lost in transit).

Burns Jewellers will refund the amount (if the item is damaged when the customer receives it) when we receive the returned item. Please allow up to 5 working days for funds to be returned to the original card used to purchase the item. If you have any further questions regarding our returns & refunds policy please contact our customer services team on 0161 8323983 or at productinfo@burnsjewellersgroup.com (Monday-Friday 9am – 5pm excluding bank holidays).